Effective Date: March 1, 2025

At Lunatus Healthcare, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return policy below:

1. Defective Items
If you receive a defective item supplied by the manufacturer, you may request an exchange, refund, coupon, or voucher. To be eligible, the item must be returned within 3 days from the date of delivery, along with the e-payment confirmation.

2. Promotional & Free Gift Items
Promotional and free gift items are non-refundable unless they have a manufacturing defect. In such rare cases, returns are subject to the discretion of Lubeni Pharmacy.

3. Pricing Errors
While we make every effort to ensure accurate pricing on our website, errors may occasionally occur. If a pricing error is identified, we reserve the right to cancel your purchase and are not obligated to honor incorrect prices.

4. Exchange Requests
For non-defective, correctly delivered products, exchange requests must be made within the same working day from the date of delivery. A pickup fee of 25 AED will apply.

5. Refunds
Refunds will only be processed through the original mode of payment used for the purchase.

For any inquiries regarding returns or exchanges, please contact us at:

Lunatus Healthcare
[email protected]
+971 4 375 7400
Unit 2901, Cluster X2, JLT, Dubai, UAE